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Support
Support


After-sales Service

Warranty

Type

Driver

lamp

LED Downlight

3 Years

5 Years

LED Spotlight

3 Years

3 Years

LED Shop lighter

3 Years

5 Years

LED Flood light

3 Years

3 Years

LED Tube light

3 Years

3 Years

LED Panel light

3 Years

5 Years

LED Trunk Lamp

3 Years

5 Years

LED High Bay

5 Years

5 Years

LED Stirp light

2 Years

LED Driver

3Years

Dimmer

2 Years

Design

  • Driver design, we can design led dirver for customer existed lamp
  • Lamp design, we can design new lamp for customers project
  • Project design, we can supply Dialux design for customerproject

Return policy

Quality is the life of an enterprise. Polestar has been treating it as our company philosophy since it was founded, and insists to create high quality product and offer best services for our clients, Each products will be strict inspected for about 4 times before shipping.

  • Failure rates less then 0.5%, it is the normal range, and we will send the replacements with next order
  • Failure rates lest then 2%, we can send the replacements first and then we will get back the failed products, we will pay for the both side shipping cost

  • More then 2% , we will arrange return the failed ones to for inspection to check whether it was wrongly used or the artificial damage which is not the maintenance scope, if our quality problem, we will send replacements, and pay for the both side shipping cost


 

Polestar lighting Co.,Limited

Tel: +86 (769) 81782901
Fax: +86 (769) 81782902

E-mail: admin@polestarled.com

skype: saramomok


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